Quality and Safety


Informed Consent

Before providing any care, staff will make sure you are fully informed about what is likely to happen. You will be asked to agree to a care/treatment plan. You may refuse care, but staff will explain the possible risks. You may always ask for more information.


You will always be treated with respect. This includes respect for your culture, values and belief as well as your right to personal privacy.

Proper standards

You have the right to be treated with care and skill, and to receive services which reflect your needs. All those involved in your care should work together for you.


You have the right to be listened to, understood and to receive information in whatever way you need. When it is necessary and practical, an interpreter should be available.