Covid-19 Responce at Rainbow Place


Rainbow Place Services and COVID-19 (novel coronavirus)

It is very important to us that we protect the wellbeing of Rainbow Place patients and their family members, as well as our staff and volunteers. Because of the current risks related the COVID-19 virus, we need to make changes to how we provide many of our services. Some services will change or reduce, and others will stop.

Here’s an update on what we’re doing -
Hospice Waikato is closely monitoring our own staff, ensuring appropriate screening of staff is being done, and strictly enforcing all Ministry of Health guidance on infection control and hygiene.

Hospice Waikato will be maintaining a telephone / telemedicine advice service.
• Main phone line (07) 859 1260 – this number will be answered by Reception Staff from 8:00 am to 5:00 pm and after hours by a Registered Nurse.

The In-Patient Unit (IPU) is open for admissions. The IPU has vulnerable patients who are at risk of serious complications from COVID-19 infection. Therefore, the number of visitors allowed, and visiting times, remain limited to protect patients and the staff providing care. All visitors are required to provide their contact details in case contact tracing is required.

• Visitors are not allowed in if they have:
o Cold or flu symptoms
- this includes any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, runny nose, sneezing, post-nasal drip, loss of sense of smell; with or without fever.
- visitors should be free of cold or flu symptoms for at least 48 hours before visiting IPU.
o Been in close contact with a suspected, probable, or confirmed case of COVID-19 in the last 14 days (these people should be in self-isolation).
o Returned from overseas in the last 14 days (these people should be in managed isolation).

Visiting hours are 10 am to 4 pm seven days a week
o IPU doors will be locked outside visiting hours.
o Only 2 people may visit the patient at any one time.
o Close family members may visit outside these hours by agreement with the senior nurse on duty

All visitors must sign in using their name and contact details and complete COVID-19 screening.This is to ensure Hospice can provide Public Health with contact tracing details if required.

Visitors must stay in the patient’s room
o To maintain physical distancing, visitors may be asked to leave the room when staff are carrying out a procedure.
One support person may stay overnight with a patient
• All communal areas in IPU remain closed

o This is to reduce congregation of visitors.

Hospice staff will be doing more home visits in-person, in particular for new patients and those with specific needs that cannot be dealt with by phone or video call. Our staff will still be doing telephone and video calls with patients and clients where this is possible and appropriate. Your Hospice Nurse, Doctor or Family Services Team member will discuss the best way of staying in contact with you.
You will be contacted before any home visit to check if there is any risk of exposure to COVID-19. If there is a risk, the visit can still happen if essential, but staff will be required to wear special protective equipment and you may be asked to wear a mask.

We will be doing our very best to ensure any patient or family member who needs an in-person visit will have a Hospice staff member visit them.
If you, or anyone in your home, is in self-isolation or has cold or flu symptoms, please let us know so that staff can take appropriate precautions.

Hospice Waikato Outpatient Clinics are currently available on Tuesday each week at our site on Cobham Drive. Your nurse will discuss clinic bookings with you if needed. The clinics will increase as demand grows and we are planning towards running rural clinics again soon.

You will be contacted when these groups start again.
Individual support (counselling, social work, spiritual care) will continue.

If you are visiting our premises, Please DO NOT enter if:
• You are unwell (for any reason).
• Have had close contact with anyone with suspected, probable or confirmed COVID-19.
• Have arrived in New Zealand within the last 14 days prior to your planned visit.
• Have been in close contact with anyone who has arrived in New Zealand within the last 14 days.

Everyone visiting Hospice Waikato will be asked to sign in and complete a COVID-19 screening checklist.

And remember, you can help reduce the spread of COVID-19 by following these steps:
• Cough or sneeze into your elbow or by covering your mouth and nose with tissues.
• Put used tissues in the bin or a bag immediately.
• Wash your hands with soap and water often (for at least 20 seconds).
• Try to avoid close contact with people who are unwell.
• Don’t touch your eyes, nose or mouth if your hands are not clean.
• Avoid personal contact, such as kissing, sharing cups or food with sick people.
• Clean and disinfect frequently touched surfaces and objects, such as doorknobs.

If you, or your family member, become sick, contact Healthline or your doctor
Contact Healthline for free on 0800 358 5453, or your GP if you begin to feel sick.
• The symptoms of COVID-19 are - any acute respiratory infection with at least one of the following symptoms: cough, sore throat, shortness of breath, runny nose, sneezing, post-nasal drip, loss of sense of smell; with or without fever.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as cold and flu.

Stay up to date with COVID-19 developments in New Zealand on the Ministry of Health website

Thank you for your understanding and cooperation
Stay safe, stay well, and look out each other

Last Updated: 22/05/2020

Skylight support young people and adults around issues of grief and Loss.

Free Covid-19 support information packs

Skylight says it's here with you on the journey ahead.

The agency has produced Covid-19 resource packs to help with anxiety and stress in both children/teens and adults.

The e-packs for children/teens include resources on: “how to strengthen children and teens against anxiety after news of a world trauma”, “helping children cope with fears and worries” and “coping skills for managing emotions.”

The adult packs include resources on "adjusting to change" and 'job loss" as well as general anxiety management strategies.

To order a Covid-19 pack go to

Skype counselling now available

Skylight is offering Skype counselling for the first time to support Kiwis during this coronavirus crisis. Eleven of its 15 nationwide counsellors are now ready and offering online sessions for children aged 12-years and up, as well as adults. Parents with younger children have the option of counselling for parenting strategies/solutions.

To find out more about Skype counselling go to or call 0800 299 10


Resources & Information


Useful COVID-19 Information and Resources
We’ve compiled information into one place for easy accessibility.
This information will be regularly updated with information. Please check back

If you know of any other services that would be useful to know about, please let us know and we can add them to this post.

Food Delivery:

Priority Assistance at Countdown
You can register:…/content/priority-assistance

Online Shopping: Click n Collect or Delivery
• New World (Or you can use the New World App)
• Countdown:
• Pak n Save

BinInn Dinsdale is offering a home delivery service, you can contact them with your shopping list to or call them at 02102290821

Civil Defence Waikato:
It’s a really tough time right now, for many of us, and it's probably going to get tougher.

Call our free helpline on 0800 800 405 if you’re struggling to get food, groceries, medication, or other home-based goods and help, or you’re worrying about how you’ll manage it all in a week or so. The helpline is open every day, between 7am and 7pm

And call or text 1737 anytime if you're feeling scared, anxious or lonely. It’s free, and there’ll be a friendly voice at the other end of the line. Have a chat.

We know it’s hard, and you don’t need to try and figure it all out on your own. We’ll try and help get you through, and get you what you need.