Important information for patients and family members receiving care from Rainbow Place

Important information for patients and family members receiving care from  Rainbow Place

Rainbow Place Services and COVID-19 (novel coronavirus)

As you will be aware, the COVID–19 pandemic is rapidly evolving across New Zealand and the World, with the situation changing daily.
It is very important to us that we protect the wellbeing of Rainbow Place families, as well as our staff and volunteers. Because of the current risks related to the COVID-19 virus, we need to make changes to how we provide many of our services. Some services will change or reduce, and others will stop. Here’s an update on what we’re doing:

We are closely monitoring our own staff, ensuring appropriate screening of staff is being done, and strictly enforcing all Ministry of Health guidance on infection control and hygiene.

You will be contacted before any visit, whether it is in your home or at Hospice Waikato, to check if there is any risk of exposure to COVID-19. If there is a risk, the visit can still happen if essential, but staff will be required to wear special protective equipment.

Rather than doing all visits in-person, our team will be doing more telephone calls and, if possible, video calls with our families. Your Nurse or Family Services team member will discuss the best way of staying in contact with you.

We will be doing our very best to ensure any patient or family member who needs an in-person visit will have a Rainbow Place staff member visit them.

Unfortunately, our Parents and Carers Group has been stopped until further notice. Individual support (counselling, social work, spiritual care) will continue but may be by phone or video call.

There will be changes to the way in which we can deliver respite care during the COVID-19 outbreak and your Nurse will be in touch to provide an update.

If you are visiting our premises, Please DO NOT enter if:
• You are unwell (for any reason).
• Have been out of New Zealand within the last 14 days prior to your planned visit.
• Have been in contact with anyone who has been out of New Zealand within the last 14 days.
• Have had close contact with anyone with confirmed or suspected COVID-19.

Anyone visiting Hospice Waikato will be asked to sign in and complete a COVID-19 screening checklist.

And remember, you can help reduce the spread of COVID-19 by following these steps:

• Cover your coughs or sneezes with tissues or your elbow.
• Put your used tissue in the rubbish bin or in a plastic bag.
• Wash and dry your hands often, especially after coughing or sneezing – using soap or hand sanitiser.
• And as noted above, stay away from others if you’re unwell.

Reducing contact with viruses is especially important for people who are vulnerable to infection

If you have one or more of the medical conditions listed above, we recommend taking extra measures to put distance between yourself and other people:

• Stay at home as much as possible.
• Make sure your flu vaccination for 2020 is up to date. These will be available from 02 April 2020.
• Make sure you have access to several weeks of medication supplies in case you need to stay at home for an extended period of time.
• When you go out in public, keep away from anyone who is sick, limit close contact with other people and wash your hands often.
• Carry and use alcohol-based hand sanitiser in places where you can’t easily wash your hands.
• If you live with a person who is self-isolating look at alternative accommodation arrangements where possible.
• Avoid crowds as much as possible.
• Avoid shared/public transportation if possible - use a car or taxi.

If you, or your family member, become sick, contact Healthline or your doctor

Contact Healthline for free on 0800 358 5453, or your GP if you begin to feel sick. The symptoms of COVID-19 are cough, fever, and shortness of breath.

Do not contact your Hospice as they are not able to offer COVID-19 advice or screening.

Stay up to date with COVID-19 developments in New Zealand on the Ministry of Health website:

Thank you for your understanding and cooperation.